Legal

Chargeback & Fraud Mitigation Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At Platinum Feet, we are committed to providing a secure and trustworthy platform for viewing, buying, and selling feet content. To protect both buyers and sellers from fraudulent activities, we have a strict chargeback and fraud mitigation policy in place.

1. Understanding Chargebacks

A chargeback occurs when a buyer disputes a transaction with their bank or payment provider, resulting in a reversal of funds. Chargebacks can negatively impact both sellers and the platform, leading to account restrictions or loss of earnings.

Legitimate vs. Fraudulent Chargebacks

✅ Valid Chargebacks: Unauthorized transactions, technical errors, or proven cases of fraud.

❌ Fraudulent Chargebacks: Buyers claiming unauthorized transactions after receiving valid content (also known as “friendly fraud”).

2. Fraud Prevention Measures

To minimize fraudulent activity, Platinum Feet implements the following security measures:

For Buyers:

  • Secure Payment Processing: All transactions go through trusted third-party payment providers to prevent unauthorized access.
  • Identity Verification: Buyers may be required to verify their identity for high-value transactions.
  • Strict Refund Policy: Since all purchases involve digital content, refunds are not issued except in specific cases (e.g., undelivered content, unauthorized charges).

For Sellers:

  • Transaction Monitoring: We actively monitor transactions for suspicious activity.
  • Seller Protection Program: In cases of fraudulent chargebacks, sellers may be eligible for financial recovery support if they provide sufficient proof of content delivery.
  • Dispute Support: We assist sellers in providing evidence to dispute fraudulent chargebacks with payment providers.

3. What Happens If a Chargeback Is Filed?

If a buyer files a chargeback, the following steps will be taken:

  1. Investigation Begins: Platinum Feet reviews the transaction, purchase details, and communication logs.
  2. Seller Notified: The seller will be informed and may be required to provide proof of content delivery (e.g., screenshots, timestamps).
  3. Dispute Resolution: If the chargeback is fraudulent, we will work with payment providers to dispute it and recover funds.
  4. Account Actions:
    • Buyers filing fraudulent chargebacks may face account suspension or permanent ban.
    • Sellers involved in repeated disputes or fraudulent activities may be removed from the platform.

4. How to Avoid Chargebacks?

For Buyers:

  • Review Listings Carefully: Ensure content meets expectations before purchasing.
  • Contact Support First: If there’s an issue, reach out to Platinum Feet support before filing a chargeback.
  • Use Verified Payment Methods: Avoid using third-party or shared payment methods.

For Sellers:

  • Provide Clear Descriptions: Ensure your content listings are accurate and honest.
  • Keep Proof of Delivery: Save records of transactions, timestamps, and any communication with buyers.
  • Avoid Off-Platform Transactions: Never accept payments outside of Platinum Feet, as we cannot protect those transactions.

5. Consequences of Fraudulent Chargebacks

Platinum Feet strictly enforces anti-fraud policies. Users engaging in fraudulent chargebacks or disputes may face:

🚨 Account Suspension or Termination

🚨 Blacklist from Future Transactions

🚨 Legal Action for Financial Losses

6. Need Help? Contact Support

If you believe a chargeback was filed unfairly or need assistance with a dispute, contact Platinum Feet Support:

📧 Email: [Insert Email]

📞 Phone: [Insert Phone Number]

📩 Support Ticket: [Insert Link]

We are committed to maintaining a safe and fair marketplace for all users.